We ship a tested Quickstart that gets users to first success in 10–15 minutes.

No calls. 14 days. Tested onboarding, not just docs.

Start See tested output

Async by email. Works with any IT product as long as docs/repo exist.

What you get

Path-to-First-Success Map
1-page flow showing how users reach first success and where they get stuck
Tested Quickstart + Install
Copy-paste commands tested on clean machine. Works-on-arrival standard.
Support Deflection FAQ
10 questions from tickets + if/then decision trees
One end-to-end tutorial
Real use-case walkthrough with expected outcomes

Delivered as Google Doc or GitHub PR.

Activation Guarantee

If your Quickstart doesn't work exactly as documented, we'll fix the onboarding path at no cost.

What "works" means

A technical user on a clean machine can follow the documented Install + Quickstart steps and reach the Quickstart's stated "first success" outcome (the expected output at the end of the Quickstart).

When this applies

This guarantee applies when:

  • A technical user follows the steps as written on a clean environment, and
  • They cannot reach the Quickstart's "first success" outcome.

What we fix (included)

We will repair the onboarding path until it works, covering:

  • Install
  • Quickstart
  • Troubleshooting / FAQ
  • One tutorial

What this is not

This is not a full documentation rewrite. Anything outside the onboarding path is logged for Phase 2 and handled separately.

Revisions

One revision round is included.

Out of scope (quoted separately)

New pages, major scope changes, or substantial expansion beyond the onboarding path are priced separately.

How it works (async)

1
Pay + 10-minute intake form
2
You share repo/docs + top 3 support issues
3
Draft → 1 revision → final delivery (day 14)

Fixed price

$999
(14 days)

Optional rush: +$300 (7 days)

Change Policy

1 revision round included. If scope changes, either timeline extends or price increases.

Samples

Tested Quickstart example

Get started in 5 minutes (tested)

Goal: Return a real user list from your account.

1. Install
   npm install yourapi-sdk

2. Create an API key (2 clicks)
   Settings → API Keys → Create New

3. Run the first request (copy-paste)
   const api = new YourAPI({ key: process.env.YOURAPI_KEY });
   const result = await api.users.list();
   console.log(result.data[0]);

Expected output: You should see at least 1 user object.

If you get 401: Your key is missing scopes: users:read → recreate the key.

Tested on: Node 20 (macOS + Ubuntu)
Time to first success: 4:30

Troubleshooting + FAQ example

Installation fails on Windows

Symptom: npm install fails with EACCES error

Cause: Node modules require write permissions

Fix:

1. Run CMD as Administrator
2. npm install --prefix %APPDATA%\npm yourapi-sdk
3. Add %APPDATA%\npm to PATH

FAQ

Q: Do I need a credit card for trial?

A: No. Trial runs 14 days, no card required.

Q: What happens after trial ends?

A: API stops responding. Data preserved 30 days.

FAQ

Do you need calls?
No. Async only. We work via email + an intake form. One written Q&A round is included.
What if our docs are huge?
Great. We do not rewrite everything. We fix the onboarding path only: Quickstart + Install + Troubleshooting/FAQ + 1 tutorial. Everything else becomes a Phase 2 backlog.
What do you need from me?
Repo/docs access (or export), your top 3 support issues, and one "first success" use-case. That's it.
How do revisions work?
One revision round is included. New pages or scope changes are quoted separately.
Can you work anonymously / under NDA?
Yes. Delivery is a Doc or GitHub PR under your brand. NDA available.
What areas do you cover?
We focus on technical documentation for infrastructure and developer tooling, including security, networking, cloud platforms, DevOps, Kubernetes, platform engineering, CI/CD, observability, and internal tooling. If your topic falls outside these areas, still reach out—we'll take a look and tell you what we can do.